In Albania, there are 25 active registered post offices that are under the jurisdiction of the national regulatory body in the field of postal services, (AKEP) National Post Agency. Of all these, 8 post offices, in addition to local deliveries, also operate with international deliveries.
Every user of postal services has the right to a universal service that is offered with a certain quality and at affordable prices throughout the territory of Albania.
THE UNIVERSAL SERVICE INCLUDES:
- Acceptance, transfer, sorting, and distribution of postal items up to 2 kg,
- acceptance, transfer, sorting, and distribution of packages up to 10 kg,
- registered mail items and marked value items and
- registered postal items and articles of market value and the reception, transmission, sorting, and distribution of postal items for blind and partially sighted people.
The universal service provider is obliged to publish the prices for the provision of the universal service, approved by the Agency, on its website and on business premises intended for users of postal services.
SHIPPER’S OBLIGATIONSThe sender of the shipment is responsible for:
- the inner packaging of the postal item
- to indicate the actual value of the contents of the marked value shipment
- for all damages caused by his shipment to other postal items, assets and facilities of postal service providers due to inadequate packaging
CLAIMS ON SHIPMENTSPostal service providers are liable for damage caused to registered mail, marked value mail and packages in the event of:
- loss, theft or damage to the shipment and
- exceeding the delivery deadline
Every user of postal services has the right to object to a decision, or to a procedure taken by the postal service provider in relation to access to services and the provision of services. The user can submit an objection to the postal service provider within 30 days from the day he learns about the decision or procedure of the postal service provider.
The postal service provider is obliged to receive a complaint and respond to a submitted complaint:
- within 30 days for postal items in internal postal traffic and
- within two months for postal items in international postal traffic.
In cases where the user of postal services does not receive an answer to the complaint from the provider of postal services, is not given the opportunity to submit a complaint, or is dissatisfied with the response after the complaint, he has the right to submit a request to initiate a procedure to the Agency, within 15 days after the expiration of the term specified above.
If there is a need for a complaint, the buyer, submits it directly to the e-merchant, and the e-merchant with his rights and obligations listed above responds appropriately to the post office after receiving the complaint.
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